Muhammad Abdullah Javed

• Identity & Access Support: Administered user accounts via RapidIdentity and Azure AD, handling password resets, account unlocks, and group membership requests while adhering to strict identity verification protocols.
• Endpoint Security & Troubleshooting: Diagnosed and resolved hardware/software issues for Windows and macOS endpoints, ensuring devices were up-to-date with critical security patches and compliance standards.
• MFA Implementation: Guided 300+ faculty and students through Multi-Factor Authentication (MFA) registration and troubleshooting, directly supporting the university’s initiative to secure user credentials.
• Data Privacy Compliance: Processed sensitive access requests in alignment with FERPA and HIPAA regulations, verifying authorization levels to prevent unauthorized data exposure.

Developed a PowerShell automation suite to manage the user lifecycle, handling bulk account creation from CSVs. Deployed a hybrid operating environment, integrating Ubuntu clients into Active Directory for centralized authentication and configuring pfSense routing to segment network traffic.

Designed a serverless monitoring framework using AWS Lambda and CloudWatch to automate system event tracking. Implemented granular IAM policies and integrated WAF controls to enforce least-privilege access and secure cloud resources.

Configured Log Analytics to monitor real-time infrastructure health and performance. Automated maintenance and incident response tasks using KQL and Azure Logic Apps.